Projects and support

With the sophisticated project management tool, you can stay in control of your projects, completing them on time and within budget.

Ensure your support requests are being processed in the most efficient way and deliver quality service and support to your customers.

Projects

Create projects, set timeframes and break projects into tasks and assign them to staff.

Break projects into tasks and assign them to staff.

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Set a timeframe which is automatically updated when staff update their project timesheets.

Module interface

Interface with the Document Management module to attach images, documents and other files to your projects.

Project tracking

Track the progress - and budget - of each project.

Ensure you stay in control of your project, completing it on time and within budget.

Support

Organise, manage and keep track of all support requests.

Deliver superior support service to your customers and track staff performance.

Keep track of all support requests.
Track staff performance.

Module interface

Interface with the Document Management module to attach documents, emails and other files to your support requests.

Reporting

Manipulate live data with drag-and-drop tools or export to Microsoft Office. Gain insight with detailed data analysis for more efficient support management.